Consulting

We conduct research on laws and regulations concerning manuals and labels when exporting products from Japan, especially industrial machinery and medical devices. We have partnered with certification bodies and specialized research firms that have regulatory expertise, to conduct research on laws and regulations in the country to which products are shipped.

We provide translations taking into account the terminology for regulatory information (laws and regulations and standards, etc.) related to your product.

We evaluate the compliance of product manuals with various safety standards (JIS, ISO. IEC, ANSI, EN, SEMI, ASTM, GB and GBT, etc.) and if not, propose the ways to make the manuals compliant. If necessary, we also evaluate compliance status of existing product manuals with various laws and regulations, and with various safety standards.

When you request a third-party testing and certification organization for safety certification of your product, they will issue a conformance assessment report showing if the various manuals and warning labels that are part of the product comply with the applicable laws and regulations and standards. We will work on your behalf in accordance with the evaluation report to ensure that your manuals comply with the requirements.

By assessing the risk of potential nature of danger (mechanical, electrical, thermal, chemical dangers, etc.) and foreseeable misuse in each process of a product life cycle, we provide consulting for risk assessment and risk reduction as prescribed by international safety standards such as ISO12100 and ISO14971.

Call centers collect data of various inquiries. We propose trends and measures through objective analysis of the large data volume. Suitable improvement measures can be examined by analyzing and interpreting call center information from the user's perspective.

Analysis of call center information leads to the improvement of quality of products and services and product development. Our company will propose a variety of improvement ideas based on the results of analysis, such as incorporating the results in manuals, improving product labels and packaging, updating information on websites and changing the safety design of products.

We will verify multiple items from different aspects from the user's perspective, such as whether the content is easy for the target user to understand and whether the users can achieve their goal without stress. If you want to verify the usability of the entire product, we can perform the verification by applying our elemental analysis to the user interface of the product and the manual.

We will operate the target products and software using the product manuals and online help to verify whether the described information is correct and whether the expressions are appropriate.

For overseas companies entering the Japanese market, we provide, support in negotiating contracts with Japanese listed companies by bringing together a variety of specialists such as international attorneys and certified public accountants, financial planners, and risk consultants, to help accomplish the mission. For an overseas company that does not have a Japanese branch office, we can perform some of the required functions as a Japanese branch office on behalf of the company.

We provide one-stop support for customers who wish to expand their business in the American market, including formulating business plans, marketing, introducing business partners, and market development .

Need a hand in expanding your business to the United States?

• Too many actions and counterparts for overseas expansion

  Depending on the products and services or business to be developed overseas, we will identify the actions required and introduce related counterparts. But we will provide you an one-stop support.

• Communicating in English, preparing documents using technical terminology is difficult

  We have extensive experience in overseas business, and native English and Japanese speakers are available to assist you.

• Development of business partners (development, manufacturing, logistics and marketing, etc.) and markets/sales channels is difficult

  We will introduce customers to the best business partners that can only be found locally through our wide network.

• How to improve profit after starting the local business

  We will support the formulation and implementation of improvement actions by utilizing our local network.

For business and financial documentation, we will provide you support in the preparation of various business manuals and contracts, SLAs (Service Level Agreements), etc., and translation of financial documents such as notices of convocation of shareholders, financial statements, securities reports and CSR reports, etc. Various specialists such as international attorneys and certified public accountants, financial planners, and risk consultants will be available during the sessions. We will also support you creating company brochure and website.